Frequently Asked Questions
Everything you need to know about shopping with Julius and the gang.
How can I track my Paul Frank order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to start your request.
Do you offer international shipping?
Yes, Paul Frank ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the best fit for our iconic tees and hoodies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products authentic Paul Frank merchandise?
Absolutely. This is the official online store, and all products featuring Julius the Monkey and friends are 100% authentic licensed merchandise.